Frequently asked questions
Payments accepted by credit car and paypal.
We offers FREE Shipping on orders for Portugal.
Orders over 200€ always ship for free—no promotion code needed for Europe.
For Portugal we shipped by CTT Expresso
For other countries we shipped by DHL Express
Our products are shipped worldwide. We usually need 1 day to fulfil your order. You will be notified about our shipping times when you place an order. If you order on Friday, we will fulfil your order the next working day.
We hope you’ll be completely satisfied with your products, however we will accept any non-used products for a return, received within 14 days of initial purchase.
Should a return, based on a general dissatisfaction be requested, you can receive a refund in the form of Catarina Barbosa Skincare gift certificate. This gift certificate will never expire, and you may choose to shop immediately, save for a later date, or gift to another. To cover your return shipping, we will deduct 10€ of return shipping from your gift certificate. The gift certificate will be issued after we receive the items to our fulfilment centre.
What if I received an order with broken items, missing items, or my package is missing?
We aim that all our products reach you in perfect condition, but in case this does happen, please contact Customer Care (email@example.com) as soon as possible after receiving your delivery or when you notice a package is missing.
For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 14-day return policy timeframe and without a photo of the broken items and/or package.
The full refund to your original payment methods will be refunded for the delivery of damaged products. In this case no return fee is charged.
Please allow 3 days for your return to be processed after we received it. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
When you return your purchase to our fulfilment centre by mail and we receive your item within 30 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
I opened a product, I have tried it and now I want to return it?
Opened products and used products are not eligible for returns and refunds.
1) IS AMÁLIA OIL SUITABLE FOR OILY SKIN?
YES!! The right face oil can help clear pores of excess sebum, while also reducing inflammation and irritation. Our AMÁLIA absorb instantly into skin to restore smoothness and clarity.
So, contrary to common belief, face oils can be miracle workers for oily skin!
You can read more here about the benefits of using face oil.
2) I HAVE SENSITIVE SKIN. WHICH PRODUCT IS BETTER FOR ME?
We recommended our MARIA serum, it is formulated especially for sensitive and dehydrated skin. Also, it is hypoallergenic.
For not having fragrances and essential oils, does not contain allergens. It is perfect for sensitive and reactive skins.
Read more about the difference between dry and dehydrated skin.
3) WITCH PRODUCTS IS BETTER FOR DEHYDRATED SKIN?
We recommended our MARIA serum for dehydrated skin.
For dry skin we recommended our AMÁLIA oil.
If you have questions about Dry vs Dehydrated skin, we have a blog where we explain all the differences.
4) WHICH PRODUCT IS BETTER FOR ACNE-PRONE SKIN?
We recommended our CAROLINA mask and AMÁLIA oil.
CAROLINA mask have the ability to draw dirt, oils and toxins out of the skin, resulting in deeply cleansed and softened skin.
See here the benefits of using clay masks.