- Do you offer free shipping'
catarinabarbosaskincare.com offers FREE Standard Shipping on orders for Portugal. Orders over 200€ always ship for free—no promotion code needed for Europe.
For Portugal we shipped by CTT Expresso
For other countries we shipped by DHL Express
- Where do you ship your products?
Our products are shipped worldwide. We usually need 1 day to fulfil your order. You will be notified about our shipping times when you place an order. If you order on Friday, we will fulfil your order the next working day.
- Where is my order?
You will receive an email from as soon as your order has shipped with your tracking number.
We hope you’ll be completely satisfied with your products, however we will accept any non-used products for a return, received within 14 days of initial purchase.
Should a return, based on a general dissatisfaction be requested, you can receive a refund in the form of Catarina Barbosa Skincare gift certificate. This gift certificate will never expire, and you may choose to shop immediately, save for a later date, or gift to another. To cover your return shipping, we will deduct 10€ of return shipping from your gift certificate. The gift certificate will be issued after we receive the items to our fulfilment centre.
- What if I received an order with broken items, missing items, or my package is missing?
We aim that all our products reach you in perfect condition, but in case this does happen, please contact Customer Care (firstname.lastname@example.org) as soon as possible after receiving your delivery or when you notice a package is missing. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 14-day return policy timeframe and without a photo of the broken items and/or package.
The full refund to your original payment methods will be refunded for the delivery of damaged products. In this case no return fee is charged.
Please allow 3 days for your return to be processed after we received it. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
When you return your purchase to our fulfilment centre by mail and we receive your item within 30 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
- I opened a product, I have tried it and now I want to return it?
Opened products and used products are not eligible for returns and refunds.
WHAT ARE THE STEPS TO RETURN PRODUCTS?
- CONNECT WITH CUSTOMER CARE
If you would like to return an item purchased online, please contact Customer Care to initiate your return at email@example.com. Our Customer Care Team will send you a return label. It is important that you contact Customer Care before you send in a return. We are not responsible for returns lost in transit that have not been communicated to Customer Care.
- PRINT THE PRE-PAID LABEL
Return labels will be sent to your email address on the order unless otherwise provided. Our delivery partner will contact you prior the pickup, the date and timing of the pickup will be set in communication with our customer care. You will have to provide us with a full address and a contact number.
- PACK YOUR RETURN
Please safely pack the products and give the return label to our delivery partner at pick up.
If your questions are not answered below, please contact as at firstname.lastname@example.org